First aid in case of machine downtime
An app for all installed Rexroth control systems: the Digital Service Assistant helps reducing machine downtimes.
The Digital Service Assistant simplifies error diagnosis and provides fast service
By allowing wireless access to the error memory of all machines equipped with Rexroth control systems, the new Digital Service Assistant (DSA) app from Bosch Rexroth makes it easy for end users to obtain help whenever servicing is required. It clearly identifies components and allows spare parts to be ordered or repairs to be made out more quickly. As a modular building block, OEMs can fully integrate the app into their service concepts.
In reality, maintenance workers usually service machines that were made by various manufacturers during different production years. Each machine has its own user interface and diagnostic menus. Bosch Rexroth makes it easier to maintain such heterogeneous machinery thanks to the Digital Service Assistant. With this app for mobile devices, maintenance workers can wirelessly read error messages and service information for all installed Rexroth control systems. At the push of a button, they can contact local Bosch Rexroth service specialists and, if requested to do so, can forward all relevant information to them. As a result, they can solve complex problems quickly and reduce machine downtimes.
The app eliminates the need to do time-concerning research to identify defective components. Maintenance technicians simply bring up the electronic name plate for the components or scan a QR code or the individual serial number. They can then quickly request the relevant spare part while still at the machine or initiate a repair request.
The app is available at the German App Stores for smartphones and tablets, other countries will follow successively. After the installation, the users define in the PLCs of the machines which data may be read out. To ensure data security, the connection to the machine is encrypted and the app has no write rights.
As one of the world’s leading suppliers of drive and control technologies, Bosch Rexroth ensures efficient, powerful and safe movement in machines and systems of any size. The company bundles global application experience in the market segments of Mobile Applications, Machinery Applications and Engineering, and Factory Automation. With its intelligent components, customized system solutions and services, Bosch Rexroth is creating the necessary environment for fully connected applications. Bosch Rexroth offers its customers hydraulics, electric drive and control technology, gear technology and linear motion and assembly technology, including software and interfaces to the Internet of Things. With locations in over 80 countries, more than 30,500 associates generated sales revenue of 5.5 billion euros in 2017.
To learn more, please visit www.boschrexroth.com
The Bosch Group is a leading global supplier of technology and services. It employs roughly 410,000 associates worldwide (as of December 31, 2018). According to preliminary figures, the company generated sales from operations of 77.9 billion euros in 2018. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. The basis for the company’s future growth is its innovative strength. At 125 locations across the globe, Bosch employs some 69,500 associates in research and development.